Weston General Hospital experiencing IT failure

PUBLISHED: 10:44 29 November 2018 | UPDATED: 15:37 29 November 2018

Weston General Hospital. Picture: Mark Atherton

Weston General Hospital. Picture: Mark Atherton


Patients with minor injuries are being urged to go to Clevedon's hospital following a major computer failure at Weston General Hospital this morning (Thursday).

Staff computers and all digital screens for patients have been down since 3am due to an ‘IT failure’.

Hospital officials have asked people to visit North Somerset Community Hospital as Weston General has resorted to using hand-written paper signs as makeshift noticeboards to help patients with appointments.

The Weston Area Health NHS Trust has cancelled non-urgent elective activity today.

Engineers are on site to rectify the problem and systems are expected to return to normal by noon.

A Weston hospital spokesman told the Times: “We are experiencing problems with our computer systems due to an IT failure.

“Patient care is not affected but delays could be experienced.

“We urge any walk-in patients with minor injuries to instead consider going to Clevedon or Bridgwater and to only visit the hospital for scheduled appointments or in an emergency.

“Screens in waiting rooms and staff computers are all down but we are hoping to have things up and running again by noon.”

*UPDATE 2.30PM* Weston General’s IT system remains down, with hospital bosses confirming the failure is due to overheating in the server room.

A spokesman added: “Thank you for your understanding and to our staff for their exceptional work continuing to deliver high-quality care.

“Our A&E department is still very busy and our switchboard is experiencing a high level of calls.

“We apologise for any delays.”

*UPDATE 3.35pm* Weston General has confirmed to the Times its IT servers are back up and running.

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