Patients give top scores to GP practice

PUBLISHED: 12:00 18 July 2019

The medical group acheived a 'good rating' in every area in 2017.

The medical group acheived a 'good rating' in every area in 2017.

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A GP practice is celebrating after receiving glowing feedback from patients.

Tyntesfield Medical Group, which formed just under three years ago, is delighted to have exceeded the local and national averages in every area in this year's GP Patient Survey.

The GP Patient Survey is an independent review run by Ipsos MORI on behalf of NHS England.

More: Medical group achieves good rating.

It is sent out to more than two million people across the UK and the results show how people feel about their GP practice.

Tyntesfield Medical Group, which comprises of Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery, excelled in every category, with no areas for improvement.

Gemma Harding, general manager at Tyntesfield Medical Group, said: "We are absolutely delighted to have achieved such wonderful patient feedback and would like to thank our patients for this.

"We strive hard to meet our patient needs so to see we are achieving this is very rewarding.

"While the survey suggests there are no areas in which we need to improve, we are always trying to better our services and we will continue to do so.

"We would like to thank all our staff who work tirelessly to ensure our patients have the best service possible."

The survey gives patients the chance to share their experience of their GP practice. It also enables surgeries to improve their services for patients.

Patients are asked to rate their experiences on a number of aspects including waiting times for appointments, GP services and whether they were involved in decisions about their care.

Out of those surveyed, 98 per cent of respondents described their overall experience of this GP practice as good - compared to the national average of 83 per cent.

Jon Rees, GP partner at Tyntesfield Medical Group, said: "I am delighted to see such great results for Tyntesfield Medical Group in the 2019 GP Patient Survey.

"The staff in our four surgeries in Backwell, Long Ashton and Nailsea are working so hard to try to provide a high quality service, and I am so grateful to our patients for providing such positive feedback - it is a real morale boost in challenging times."

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