‘Outstanding’ care home in Clevedon praised by CQC

PUBLISHED: 07:00 05 February 2017

Suzanne McPadden and staff outside Osborne House care home. Picture: Jeremy Long.

Suzanne McPadden and staff outside Osborne House care home. Picture: Jeremy Long.

(C)2016 Jeremy Long / JCLPhotography, all rights reserved

A Clevedon care home has been rated as one of the best in the country.

Suzanne McPadden and staff outside Osborne House care home in Clevedon. Picture: Jeremy LongSuzanne McPadden and staff outside Osborne House care home in Clevedon. Picture: Jeremy Long

Osborne House, in Bay Road, has been classed as ‘outstanding’ by the Care Quality Commission (CQC) following an unannounced visit by inspectors.

Manager Suzanne McPadden said the praise was a reflection of her staff’s hard work and commitment.

She said: “The staff were so jubilant to get outstanding.

“I think we are aware that we have managed to achieve something quite special.”

The home specialises in caring for people with dementia and can house up to 30 people at any one time.

The CQC’s inspectors spoke to residents and their relatives and the feedback was overwhelmingly positive around key criteria, such as care and food. The glowing reports including staff being described as ‘like family’ and ‘very, very caring’.

The CQC was also hugely impressed with the activities offered to people living at the home.

Trips to football matches and walking a dog were two of the examples highlighted by the CQC of Osborne House going above and beyond what was expected.

Ms McPadden said it was really pleasing that part of the home’s work was recognised.

She also praised the home’s directors for being prepared to invest in activity co-ordinators to make the residents as happy and as stimulated as possible.

Osborne House was rated outstanding overall, and for its responsiveness and care.

It was rated good for its safety, effectiveness and management.


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