New health and digital support service to launch in October

PUBLISHED: 07:00 01 September 2017

Tim Brazier and Pete Nuckley, from the Good Things Foundation, teaching visitors how to access the digital world.

Tim Brazier and Pete Nuckley, from the Good Things Foundation, teaching visitors how to access the digital world.


People will soon be able to enjoy support with longterm health conditions and advice on digital devices thanks to a new initiative in Nailsea.

Nailsea Town Council and NHS Digital are launching a new service at Number 65, in High Street, to reduce social isolation and improve health and wellbeing.

A team from the Good Things Foundation – a digital charity which supports people to improve their technology skills to overcome challenges – ran open sessions in Nailsea last week to find out what support people would like to see provided.

A number of people turned up to the event with requests for help using devices including phones, tablets and apps, advice on how to link up with support groups and help to manage longterm medical conditions.

The council is launching the new support service in October and is looking for volunteers to give advice and help to visitors.

Town council clerk Ian Morrell said: “There were a number of ideas that were being tested at the workshop.

“Some people wanted to get access to suitable websites or apps that might help them get a better understanding of medicines or their condition or to talk to other groups of people in similar situation, but they weren’t quite sure how to go about it.

“Some people had tablets or phone but lacked confidence and didn’t know how to use them and didn’t have anywhere to go to 
get advice.

“It was highlighted that people with universal credits now have to do all of that online.

“We won’t be specialising in providing advice for benefits, but we can help them to get set up in online and register properly.

“What we want is for Number 65 to be for people to pop in for advice.

“We’d like to open Number 65 a few hours a day from Monday to Friday from October.

“We are now looking for volunteers – not experts but people with skills or just a friendly face with a bit of knowledge.

“Anyone who has got digital skills and is familiar with using phones and tablets and apps would be most welcome.”

Anyone interested in helping with the initiative can contact the town council via email at or by calling 01275 855277.

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