Digital health hub shortlisted for award

PUBLISHED: 12:00 19 May 2019

Number 65 High Street, Nailsea. Nailsea School students volunteering to help the 'techno-timid'.    

Picture: MARK ATHERTON

Number 65 High Street, Nailsea. Nailsea School students volunteering to help the 'techno-timid'. Picture: MARK ATHERTON

Archant

Nailsea Town Council's ground-breaking digital support service has been shortlisted for an award.

The authority's techno-timid project, which is held at Number 65 High Street, was one of 10 schemes to make it to the finals of the Digital Leaders 100 (DL100) awards.

Members of the public were asked to vote for the scheme they wanted to win.

The shortlist has now been whittled down to just three contenders and Nailsea Town Council's project is one of them.

Ian Morrell, development manager at Number 65, said: "The original list of 10 councils has been whittled down following the public vote, and we are in the top three.

"It is now down to us, Newcastle City Council and Leeds City Council.

"A massive thank you to everyone who voted for Number 65 in this award."

The DL100 list is created by public vote and celebrates the teams and individuals who are working hard behind the scenes to secure the UK's digital transformation.

Nailsea Town Council has been nominated in the digital council of the year category and the winning authority will be announced on June 20.

More: Digital support to be rolled out in other areas after pilot success.

The digital health hub was set up to increase people's digital skills, reduce social isolation and prevent unnecessary use of the NHS. The initiative has engaged 1,340 people, including those with dementia, diabetes, autism and young carers.

Assistance offered ranges from contacting friends and family over Skype, to ordering a repeat prescription and choosing a preferred hospital provider for a surgery or appointment.

Mr Morrell added: "At Number 65, we have aimed to build trust with the local community, and provide one-to-one support, introducing people to technology in an accessible way so they can see the benefits digital can provide.

"When people come to us for help with technology, the first thing we do is find out what they need - so we are providing a service that is led by users, and which ensures they get what they want from the support we can offer."

This project is part of the NHS's digital participation programme, which aims to make digital health services and information accessible to everyone.

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