Medical group achieves good rating

PUBLISHED: 07:00 18 March 2017

The Tyntesfield Medical Group impressed the CQC.

The Tyntesfield Medical Group impressed the CQC.

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A medical group which serves patients in Nailsea, Backwell and Long Ashton has been rated good in every area, following an inspection by the Care Quality Commission (CQC).

Tyntesfield Medical Group was formed in 2016 when Nailsea Family Practice, Backwell and Nailsea Medical Group and Long Ashton Surgery merged.

Inspector Steve Field said: “Staff had the skills, knowledge and experience to deliver effective care and treatment.

“Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

“They found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.

Two areas of outstanding practice were also reported: “There were several examples of the practice proactively working with its patient participation group to make changes to the practice and raise awareness of patients.

“For example, liaison with a local school to explore ways to improve services for young people, health awareness days held on Saturdays, and evening education sessions held for patients.

“The practice was proactive in helping to establish Nailsea District Leg Club and we saw evidence of improved clinical outcomes and social benefits for patients.”

Lawrie Lewis, executive manager for Tyntesfield Medical Group, said: “To receive such a glowing report from the CQC just two months after merging the practices is a testament to the outstanding team of doctors, nurses, health care professionals and administrative staff we have, each of whom are absolutely committed to giving excellent care to our patients.

“To face an inspection at very short notice – whilst midst realignment of back office functions, policies, practices and technology – was not something we would have chosen, however the report demonstrates we are getting things right by putting patient care first and foremost.”

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