Bristol Water promises compensation after water parasite find

PUBLISHED: 11:50 12 January 2018 | UPDATED: 11:54 12 January 2018

faucet and water flow

faucet and water flow


Customers who cannot use tap water after a sickness bug was discovered will receive compensation, Bristol Water has announced.

The utility company has promised affected homeowners will get money off bills to cover the loss of supply.

Households in BS21 and BS49 were told last night (Thursday) they would need to boil their water before using it after low levels of cryptosporidium were discovered.

Bottled water was also handed out to vulnerable people.

Further tests have been carried out today (Friday) to see if it remains in the supply.

Bristol Water hopes the issue will be resolved in the next 24-48 hours.

MORE: Primary and secondary schools in Clevedon closed after water problems.

Bristol Water says: “As part of our customer promise, compensation will automatically be paid out to those customers affected after the event.”

Cryptosporidium can cause sickness and diarrhoea.

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