Care home where bored residents ate crisps to pass time improves, according to watchdog

PUBLISHED: 12:00 04 May 2019

Haven Lodge Care Centre, Portishead.

Haven Lodge Care Centre, Portishead.


Bosses at a care home which was graded ‘inadequate’ by a Government watchdog are ‘confident about the future’ after receiving an improved rating.

Harbour Residential Care Home, in Harbour Road, was told it was not up to scratch by the Care Quality Commission (CQC) in a damning report published in September.

The CQC's inspectors found the care home, which has recently changed its name from Haven Lodge, was falling short of standards across the board.

Residents spoke of 'boredom', with one saying they 'ate crisps to pass the time of day' – while the CQC criticised safety and leadership standards, concluding the 'service is not always caring'.

But a follow-up inspection in March found the home, which cares for up to 108 elderly people, has made significant improvements.

Harbour Residential, which is managed by Hudson Healthcare, is now rated 'requires improvement', with the CQC reporting people 'are happy at the service', and they feel 'safe and well-cared for by kind and caring staff'.

Home manager Samuel Okello said: “This report contains virtually nothing but positive comments which is good news for the home, its residents and relatives.

“It mirrors the comments we have had from the local authority following recent visits and shows the tremendous progress the hardworking team has made in bringing about this night-and-day transformation at the home over the past few months.

“We took the difficult decision toward the end of last year to cancel our nursing registration and focus instead on providing high-quality residential care. While this was a difficult decision, it was one which had immediate positive consequences.

“Although the CQC gave the home an overall rating of 'requires improvement' on the basis that the improvements observed will need to be sustained over a period of time, we are confident about the future.

“We look forward to welcoming the CQC back to the home, so it can see how the high standards have been maintained, and look forward to seeing these reflected in the home's overall rating.”

A requires improvement rating is the best a home can achieve in an inspection following an inadequate rating.

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