Family face £80k medical bill nightmare as InsureAndGo refuse to pay Gran Canaria hospital

PUBLISHED: 15:51 24 February 2017 | UPDATED: 16:14 24 February 2017

Lynn and Les Carter with Steph Vowles.

Lynn and Les Carter with Steph Vowles.


Two daughters from North Somerset are trying to raise about £80,000 to pay off medical bills racked up after their father fell ill while on holiday in Gran Canaria, because his insurance company has refused to pay out.

Les Carter, who lived in Clevedon for about 20 years, was rushed to hospital with pneumonia on January 29, just a day before he and his wife Mavis were due to fly home.

He spent 18 days in a 5,000 euros per night private hospital and then had to be flown home by an air ambulance, costing a further 20,000 euros at the weekend.

However InsureAndGo has refused to pay the bills saying Mr Carter failed to declare an underlying condition which was in his medical notes, although his daughter Lynn Carter said no-one in the family knew about it.

She told the Times InsureAndGo has refused to pay out and even wrote to her family to say it was sorry to hear of Les’ death, even though he is still alive.

Steph Vowles, who lives in Cannons Gate in Clevedon, said: “Dad was on holiday in Gran Canaria.

“He caught a bug on the island and unfortunately he suffered pneumonia and organ failure.

“We weren’t informed the hospital he was taken to was private until we got there and he was already wired up.

“Lynn has been absolutely amazing.

“She has dealt with all the calls from the hospital, as well as the Spanish and British embassies.

“She has been absolutely top-notch throughout all of this.”

Les was taken back to his home in Ireland at the weekend after Lynn and a family member both took out loans to get him out of hospital.

But the family faces a hospital bill of about £80,000 to pay and friends have 
set up an online page to help them pay it off.

Lynn, who lives in Worle, said: “I can’t thank the people enough who have helped me already.

“It’s more than £2,000 already. It is overwhelming.”

The Times contacted InsureAndGo for a comment but no response arrived prior to publication.

* Visit to find out more about the fundraising effort.

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