Passenger’s lost luggage returned after 14 weeks sat in Bristol Airport

PUBLISHED: 07:12 24 January 2018 | UPDATED: 07:12 24 January 2018

Marion Johnson, whose luggage was held in Bristol Airport for 14 weeks.

Marion Johnson, whose luggage was held in Bristol Airport for 14 weeks.


A North Somerset villager was ‘devastated’ after her luggage failed to arrive at her holiday destination and was held in Bristol Airport for 14 weeks.

Marion Johnson, who lives in Congresbury, arrived in Faro, Portugal, on September 25 last year for a two-week holiday.

But her bag never left Bristol Airport and sat in its lost luggage department for more than three months, with no explanation given by the airport or easyJet airline.

MORE: Bristol Airport ranks high in customer satisfaction survey.

Marion was told by easyJet that her luggage was ‘irretrievable’, but she was finally reunited with her bag on January 8 after First Flight Forwarders, a private company hired by the airline to find missing luggage, returned her case.

She spent 350 euros on clothes, toiletries and a bag in Faro, fearing she would never see her case and its contents again, which was worth ‘more than £1,000’.

Speaking about her ordeal, Marion said: “This has caused me a great deal of stress and frustration.

“The fact my luggage never even made it on to the plane is unbelievable.

“The most important items to me were an address book that went back more than 20 years and a special pendant which a silversmith had made especially for me when I retired.”

With no address book, Christmas was made even more stressful for Marion, who worked as an estate agent in Clevedon for 30 years, as she was unable to send cards and letters to her friends.

An easyJet label which read ‘next flight’ was stuck on her case, which meant the bag should have been on its way to Faro the day after her flight to Portugal.

The bag was eventually retrieved by First Flight Forwarders and delivered to Marion’s home by FedEX in early January.

A spokesman for easyJet said they will make a goodwill gesture to her.

The added: “We would like to apologise to Mrs Johnson for the delay in reuniting her with her bag following her flight.

“Incidents of damaged luggage are extremely low - World Tracer statistics show easyJet to be one of the best in the industry, with the incidences of delayed luggage at 0.5 per 1,000 bags.

“We will be in contact with her to offer a gesture of goodwill in light of the inconvenience caused.”

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