Clevedon care home improves to be rated ‘good’ – as owner reveals bigger ambitions
PUBLISHED: 16:12 08 August 2018 | UPDATED: 16:12 08 August 2018
The owner of a Clevedon nursing home wants to become the first to be rated outstanding in North Somerset after a positive Care Quality Commission (CQC) report.
Clevedon Court Care Home, in Dial Hill Road, has been rated good in all areas, with management staff praised and staff described as ‘kind and caring’.
Last year the home was found to require improvement, but owner Peter Allen believes the rating was due to it housing people ‘not ready for rehabilitation’ through a Clinical Commisioning Group (CCG) contract.
Mr Allen said: “When we had our last inspection prior to this one we had recently taken over a new contract with the CCG for eight rehabilitation beds.
“Clients were being placed at Clevedon Court who clearly should not have been placed.
“These people, in the majority, were not ready for rehabilitation but still should have been under the hospital’s care.
“We had numerous patients re-admitted back to the hospital they came from.
“This report was a blow to us at Clevedon Court.”
Since the 2017 inspection, the home has cancelled the CCG contract and introduced a new iCloud-based medication and documentation system which alerts staff when medication or care needs are due.
It is also upgrading its training procedures and has employed new nurses.
Mr Allen added: “In all the 15 years owning Clevedon Court I believe now we have the most motivated, dedicated team of nurses and care staff we have ever had.
“They were all genuinely upset by the report and wanted to help make a positive change, even though a lot of the issues were out of our hands.
“No nursing home has been awarded an outstanding mark by the CQC in North Somerset, ever, but we are working towards it.”