Citizens Advice to expand service in Nailsea

PUBLISHED: 12:00 25 September 2018

Citizens Advice Bureau is warning people in North Somerset to be vigilant.

Citizens Advice Bureau is warning people in North Somerset to be vigilant.


A service which helps people in complex crisis situations is expanding to cope with demand in Nailsea.

Citizens Advice North Somerset (CANS) already runs a service in the Methodist Church once a week, but it will soon be holding another session at Number 65 High Street.

Citizens Advice provides free, confidential and independent advice to help people overcome their problems.

Issues range from money issues and problems at work to housing, consumer rights and family disputes.

CANS chief officer, Fiona Cope, said: “We’ve been talking to Nailsea about setting up a service in 65 High Street for a while.

“We have a service already on Friday in the Methodist Church which is really well attended.

“What we can’t do is move our whole service there because it’s not big enough. But what we have done is increase the service.

“We are staying at the Methodist Church on a Friday and we are looking to set up an outreach service at Number 65.

“We don’t know what day that’s going to be yet.

“In the south west of the district, the majority of issues we see are about welfare rights and debt.

“In the north, it’s more about family and employment issues – family issues in particular.

“We want to make out service as accessible as possible for divorce and separation support and contact disputes, so things don’t escalate.

“Sadly there are issues of domestic abuse, so if we can be there to help along the road we might be able to stop things escalating.”

Nailsea Town Council has been trying to bring CANS into Number 65 for a number of years, but due to a lack of confidential meeting spaces it has been unable to move into the building.

However, there are now two suitable rooms available at the High Street venue and CANS is hoping to run an outreach service from the base.

Nailsea Town Council has given CANS £7,258 to run a service from Number 65.

Fiona added: “The grant will pay for an outreach advisor once day a week for 12 months – with three hours face-to-face and three hours follow-up.

“We have a really good relationship with Nailsea Town Council – it is very supportive of what we do.”

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