Inspectors praise residential home for staffing levels and cleanliness

PUBLISHED: 15:00 16 November 2017 | UPDATED: 15:00 16 November 2017

The home was praised by the CQC.

The home was praised by the CQC.

Katarzyna Bialasiewicz photographee.eu

A Backwell residential home for adults with learning difficulties has been rated as good in all areas, with sufficient staff numbers and a clean environment.

Consensus Support Services, in Moor Lane, was inspected by the Care Quality Commission in October.

Its report, released this week, said people are cared for in a safe and hygienic environment, and staff have the skills and knowledge to meet their needs.

The report said: “People were supported with activities, food and a lifestyle that respected their choices and preferences.

“People kept their own personal belongings where they wished to and had their rooms furnished to their own individual taste.

“Our observations showed good relationships had been established between staff and the people they provided care for.

“Staff spoke about people in a meaningful way and took an active interest in what people were doing.”


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