Care home told to improve in five areas

PUBLISHED: 12:00 03 February 2017

Care home requires improvements in five key areas following inspection by Care Quality Commission.

Care home requires improvements in five key areas following inspection by Care Quality Commission.


A care home in Wraxall which caters for people with dementia has been rated unsafe and told to improve in five key areas.

The Granary Care Centre, in Lodge Lane, provides care for up to 78 people with dementia. It also contains a unit called Crofters Lodge for people with complex needs which can provide treatment for people detained under the Mental Health Act.

The home, which is run by Shaw Healthcare, has been told it requires improvement in every area – safety, leadership, care, effectiveness and responsiveness – following a visit from the Care Quality Commission (CQC) in October.

The home was previously inspected in August 2015 and found to be in breach of three regulations relating to safe care and treatment, need for consent and receiving and acting on complaints.

During the recent inspection, the CQC confirmed improvements highlighted in 2015 had been made, but further breaches were found.

The manager was not registered with the CQC, risks to people were not always identified and relatives and staff raised concerns about the number of agency staff used.

The report, which was published at the end of January, states: “Where risk assessments were in place they did not always contain accurate and up-to-date information.

“The home was not regularly assessing risks relating to people when they were granted leave from Crofters Lodge which put the safety of people at risk.

“There was some information missing from records relating to how people took their medicines. Authorisation was not always sought around changing medicines where this was a legal requirement.

“There were times when night shifts were covered predominantly with agency staff. We saw the same agency staff were requested to work at the home to provide consistency.”

Staff said they did not always feel supported or receive one-to-one supervision with their line manager and the inspector found the provider was not notifying the CQC of all incidents. Gaps were found in staff training, but the manager had plans to address this.

The report states: “Relatives said the home was a safe place. Systems were in place to protect people from harm and abuse and staff knew how to follow them.

“Relatives told us they were confident they could raise concerns or complaints and they would be listened to.”

Liam Scanlon, from Shaw Healthcare, said: “We acknowledge the concerns the CQC has raised and are working closely with the CQC and North Somerset Council on a comprehensive plan of action to improve our rating. The care and wellbeing of our residents is of the utmost importance to us.”

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