Care home told it must improve

Bay View Care Home

Bay View Care Home - Credit: Archant

A nursing home in Clevedon has been ordered to make improvements following its latest inspection.

The Care Quality Commission (CQC) healthcare watchdog carried out an inspection at Bay View Nursing and Residential Home in April and this week published a report outlining its failures in four of the five key service areas – however it was rated good for care.

The report particularly noted that the workload placed on staff was too great, although the team were praised by residents for the care they give residents.

It states: “People said the staff response time when they pressed their bell was variable. Sometimes they had to wait when they needed assistance to go to the toilet and they said this could be a problem.

“One relative said at times their loved one did not press their call bell because they knew staff were busy so they tried to help themselves instead.”

The home was also criticised for not having up-to-date care plans although the registered manager, Margaret Morris, said this is due to a transition being made from paper records to a computer system. She also revealed more staff are being recruited.

Mrs Morris said: “We are rather disappointed because the girls all work very hard here.”

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The report also recommended that more activities should be put on for residents who said there had been ‘no regular structured activities since before Christmas taking place in the home, even though the service employed an activities co-ordinator.’

It was also recommended that the home makes itself more suited to its residents who are living with dementia.

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