Care home makes improvements

PUBLISHED: 08:00 08 February 2016 | UPDATED: 12:21 08 February 2016

Care home makes improvements after inspection.

Care home makes improvements after inspection.


A Flax Bourton care home for people with complex behavioural needs has made huge improvements since it was inspected last summer.

A report by the Care Quality Commission (CQC) found
Gilbert Scott Care Home, in Old Weston Road, fell below standards for caring, effectiveness, responsiveness, safety and it was not well led.

The inspection was carried out at the care home in July, but staff have now made a number of improvements.

A further inspection was carried out at the home, which is run by The Brandon Trust, in December.

The report, which has been published in the past week, states that while positive steps have been taken, improvements can be still made in relation to the care it provides for people living at the home.

It said: “At the last inspection we found people’s rights were not fully protected because 
procedures were not always followed where people lacked capacity to make decisions for themselves.

“At this inspection we found the correct procedures had been followed.

“Where decisions were made for people, the principles of the Mental Capacity Act were adhered to and staff were able to demonstrate their knowledge and understanding of these processes.

“At the last inspection we observed mixed interactions between staff and people.

“Staff did not always 
demonstrate good knowledge of the people they were 
supporting or respond to their needs.

“We found some interactions did not promote dignity and respect. Some of the comments recorded about people in 
records did not promote an understanding of people’s 

“At this inspection we found staff demonstrated an 
understanding of people’s 
needs and how they responded 
to them.

“Staff had attended 
training on how to record information.”

The safety, leadership and responsiveness of the home 
have now been brought up to standard.

But the CQC has reported the caring and effectiveness still requires improvement going forward.

Brandon Trust spokesman Tim Gray said: “Following the original CQC inspection and its 
findings, Brandon Trust has worked hard to make the required improvements at Gilbert Scott and this is 
reflected in the latest report from the unannounced visit in December.

“As a charity, we welcome 
feedback on our services so we can continue to improve our 
support of people with 
learning disabilities and autism and, going forward, 
Brandon Trust will further enhance the service at Gilbert Scott.”

To read the report in full, visit

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