Mystery shopper rewards travel agent

Lisa Weakley

Lisa Weakley - Credit: supplied

AN INDEPENDENT travel agent in Clevedon has been recognised for its products and customer service.

Global Independent Travel Centre in Old Church Road was recently visited by a mystery shopper from the industry magazine, Travel Trade Gazette, and subsequently rated it as an award winner.

Each week, the mystery shopper puts two high street travel agencies to the test, and also hunts for deals on the internet and in national media advertising.

Researchers take into consideration first impression, product match and extras offered before giving an unbiased opinion of which company they would have booked with.

Global Independent Travel Centre owner, Lisa Weakley said: “We were delighted to win and had no idea the mystery shopper had been in.

“This is the third time we have won this now.”