Bristol Airport ranks high in customer satisfaction survey

PUBLISHED: 10:00 18 November 2017

Bristol Airport.

Bristol Airport.

Bristol Airport

Bristol Airport has taken top spot in four categories in the Airport Service Quality (ASQ) third quarter survey.

The latest results rank Bristol number one in the UK for staff courtesy, terminal cleanliness, comfort of gate and waiting areas and for leisure travellers.

ASQ is the industry standard for airports across the world, rating airports against more than 34 different indicators, covering all parts of the passenger process.

The South West airport’s success was achieved in a record-breaking year, with more than eight million passengers forecast in 2017.

Tom McEwen, the airport’s customer service delivery manager, said: “We are not complacent and continue to invest in the passenger experience and develop world-leading facilities.

“Work is currently underway to enhance our car parking facilities, creating the first on-site multi-storey car park, which will be open for 2018.”


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