‘Unsafe and unhygienic’ care home labelled inadequate

PUBLISHED: 06:00 21 August 2017

Bay View Care Home

Bay View Care Home


Soiled laundry was left dumped on the floor of an unsafe and unhygienic care home, while the Care Quality Commission (CQC) was investigating standards.

Bay View Nursing and Residential Home has been ordered to make significant improvements after being labelled ‘inadequate’.

Unprofessional language used by staff was highlighted by inspectors, after medical notes referred to one resident as ‘unwieldy and heavy’.

The CQC said the home would have been placed into special measures, but for its ‘impending closure’ which is due to happen before the end of this month.

However, residents of the Clevedon home were largely positive when quizzed about how well staff treated them.

The CQC visited Bay View in early June, but the report was published at the end of last week.

The home’s management and safety standards were rated as ‘inadequate’, while inspectors ruled improvements were required in the service’s care, effectiveness and responsiveness.

Individual care plans were found not to be kept sufficiently updated, incidents were not properly recorded and medicines were ‘not managed safely’.

The CQC’s report said: “People were not cared for in a safe, clean and hygienic environment.”

Expired medication was found, a basement toilet was left not flushed or cleaned and people’s bathroom products were kept together unlabelled which inspectors felt meant the items were ‘at risk of being shared’.

The report continued: “When asking people if they felt well cared for, we received mixed feedback.

“The maintenance person demonstrated an excellent rapport with people, however a number of interactions between staff and people using the service were often task focussed, rather than people centred.”

Bay View has room for up to 40 residents, but when inspected only 22 people were living there.

Staff were asked by inspectors what they made of the home and the management of it. The responses were mixed.

Several employees said manager Margaret Morris was ‘nice’ and ‘wonderful’, but one admitted they were already looking for a new job prior to the home’s closure being announced.

The Times attempted to contacted Bay View before going to press, but our calls went unanswered.

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