Council to introduce phone back option due to increase in calls

PUBLISHED: 10:00 21 October 2018

Weston's Town Hall.

Weston's Town Hall.

Archant

North Somerset Council will begin trialling a new phone service next month which allows the public to leave a message asking staff to call them back rather than waiting on hold.

The authority’s phone platform, Council Connect, has a line limiter which allows 10 calls to be put through at any one time.

Once the line limiter reaches its maximum, it advises the customer that all lines are busy. This new call back option would give the public the option to either wait until an operator is free or leave a message asking for someone to call them back.

The trial is due to go live on November 3.

A report on the decision said: “After much consideration we feel that we should trial it and measure the positive and negative impacts to determine whether this is an appropriate long term solution.”

The number of calls the council’s team have received this year has risen sharply due to problems with its waste collection service.

Other News Stories

07:00

Concerns over the amount of vehicles travelling through the centre of Yatton have been raised, with 1,000 motorists recorded using its roads in just one hour.

Read more
Yesterday, 12:01

Portishead pool is gearing up to celebrate 10 years since it was saved from closure thanks to the hard work of supporters.

Read more
Yesterday, 10:00

With Christmas little more than six weeks away, some lovely gifts were on sale at the weekend to help shoppers seeking a bargain.

Read more
Fri, 16:00

The government is set to invest more than £1million to improve pothole problems in North Somerset.

Read more
Fri, 14:00

A rescue centre in Portbury is desperately appealing for foster carers so it can help more abandoned cats in the area.

Read more
Fri, 12:28

Portishead Town Council is to ‘demand’ answers on what is happening to money earmarked for the area – following complaints from taxpayers.

Read more
Fri, 11:10

A Weston-super-Mare family raised hundreds of pounds for a charity which provides support for their son.

Read more
Fri, 10:00

Four police officers from Nailsea are spending a week at a rescue centre for vulnerable girls in Kenya.

Read more
Fri, 07:49

Environmental campaigners will be busy helping to tidy up the coastal areas around Portishead at the weekend.

Read more
Fri, 06:54

‘Antisocial’ drivers have been caught reaching speeds of more than 70mph in Nailsea town centre.

Read more

Most Read News

Read Online

Image
Read the North Somerset Times e-edition E-edition

Local Weather

Sunny

Sunny

max temp: 10°C

min temp: 4°C

Useful Links

Reader Travel

Clevedon Tide report

Family Notices 24

Newsletter Sign Up

North Somerset Times twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Show Job Lists

Find planning applications