Couple left stranded in Spain after Ryanair flight cancellation
PUBLISHED: 12:00 27 September 2017
A couple from Nailsea say they are ‘disgusted’ with Ryanair after their flight home from Spain was cancelled and they were given no help to find another one.
Maggie and Joe Fordham were enjoying the last few days of their 12-day break in Castellon when the airline contacted them to inform them their flight from Castellon had been cancelled.
The email was sent on Friday September 14 - just two days before they were due to fly home.
Maggie, aged 67, said: “I went online and found their helpline and live chat, neither of which I could get through to.
“I spent hours trying to get through to Ryanair and finally spoke to someone on Saturday morning. They apologised and said I had to find another flight and call them back.
“We couldn’t find another Ryanair one, but we found one with easyJet leaving from Alicante, which was a three-and-a-half-hour train ride away.
“We had to take our car back to Castellon airport, which we couldn’t have done if we didn’t have friends out here as there were no trains or coaches from the airport on a Sunday.
“We then had to get a lift to the station on Monday lunch time ready for a midnight flight from Alicante.
“I’m disgusted. It’s a terrible service. Ryanair then had the audacity to say it only affected a small percentage of customers, but they have no idea what a hassle it has been and with no help from them.”
Ryanair is cancelling 40-50 flights a day across Europe for the next six weeks after an error over pilots’ holidays.
The airline has said customers will be emailed an alternative or offered a full refund and details of their compensation entitlement.
Maggie, a counsellor, and Joe, who runs John Brown Hardware in Nailsea, had to pay £280 for their new flights and £50 for train tickets.
They have also not yet been refunded the £160 they spent on their original flights.
Maggie said: “I will think twice about flying with them again. You don’t just take flights off without any help or support. I’m still speechless.
“It didn’t ruin the holiday but it wasted us a day at the end and it gave us a lot of pressure. We came back absolutely wacked and I had to cancel a client.
“It caused a lot of hassle which you don’t want at the end of a holiday.”