Couple left stranded in Spain after Ryanair flight cancellation

PUBLISHED: 12:00 27 September 2017

Maggie and Joe Fordham who were left stranded in Spain when Ryanair cancelled their flight home.

Maggie and Joe Fordham who were left stranded in Spain when Ryanair cancelled their flight home.


A couple from Nailsea say they are ‘disgusted’ with Ryanair after their flight home from Spain was cancelled and they were given no help to find another one.

Maggie and Joe Fordham were enjoying the last few days of their 12-day break in Castellon when the airline contacted them to inform them their flight from Castellon had been cancelled.

The email was sent on Friday September 14 - just two days before they were due to fly home.

Maggie, aged 67, said: “I went online and found their helpline and live chat, neither of which I could get through to.

“I spent hours trying to get through to Ryanair and finally spoke to someone on Saturday morning. They apologised and said I had to find another flight and call them back.

“We couldn’t find another Ryanair one, but we found one with easyJet leaving from Alicante, which was a three-and-a-half-hour train ride away.

“We had to take our car back to Castellon airport, which we couldn’t have done if we didn’t have friends out here as there were no trains or coaches from the airport on a Sunday.

“We then had to get a lift to the station on Monday lunch time ready for a midnight flight from Alicante.

“I’m disgusted. It’s a terrible service. Ryanair then had the audacity to say it only affected a small percentage of customers, but they have no idea what a hassle it has been and with no help from them.”

Ryanair is cancelling 40-50 flights a day across Europe for the next six weeks after an error over pilots’ holidays.

The airline has said customers will be emailed an alternative or offered a full refund and details of their compensation entitlement.

Maggie, a counsellor, and Joe, who runs John Brown Hardware in Nailsea, had to pay £280 for their new flights and £50 for train tickets.

They have also not yet been refunded the £160 they spent on their original flights.

Maggie said: “I will think twice about flying with them again. You don’t just take flights off without any help or support. I’m still speechless.

“It didn’t ruin the holiday but it wasted us a day at the end and it gave us a lot of pressure. We came back absolutely wacked and I had to cancel a client.

“It caused a lot of hassle which you don’t want at the end of a holiday.”

Other News Stories


Plans to flatten a pub and replace it with a petrol station have been slated by a rival business.

Read more
14 minutes ago

A Clevedon children’s charity has been given thousands of pounds to introduce new digital learning diaries.

Read more

A councillor has hit back at claims of ‘dereliction of duty’ by a committee responsible for scrutinising major housing plans.

Read more

More artwork has appeared in Clevedon which may have been created by Banksy.

Read more

Firefighters will clean a 19th century Portishead lighthouse this weekend.

Read more

Children’s Hospice South West and the Salvation Army in Pill are two charities to benefit from a week of fundraising by Southern Co-op.

Read more

Villagers will gather for their showpiece event this weekend, which promises to be the highlight of the summer.

Read more

Plans to build 350 flats in Portishead’s Old Mill Road will be ‘damaging to the community’ unless Portishead’s infrastructure is ‘significantly improved’, says the town council.

Read more
Yesterday, 16:00

Dozens of people have suffered drug-related deaths in North Somerset in recent years, with the district seeing a 60 per cent rise in lives lost to substance abuse.

Read more
Yesterday, 13:00

A former soldier from North Somerset says giving up alcohol is the ‘best thing he has done’.

Read more

Most Read News

Read Online

Read the North Somerset Times e-edition E-edition

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 20°C

min temp: 17°C

Useful Links

Advertise in the paper
Submit a Story
Subscribe to the paper
Send Your Letters
Order Photos
Family notices
Reader Travel

Clevedon Tide report

Family Notices 24

Newsletter Sign Up

North Somerset Times twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Show Job Lists

Find planning applications