Bored resident at dementia care home ‘ate crisps to pass the time of day’

PUBLISHED: 07:00 09 October 2018

Haven Lodge Care Centre, Portishead.

Haven Lodge Care Centre, Portishead.

Archant

Boredom and social isolation is rife at a Portishead care home, which has been slated by a Government watchdog after a series of failings were exposed.

Haven Lodge Care Centre, in Harbour Road, has been rated inadequate by the Care Quality Commission (CQC) following an inspection which unearthed shortcomings across the board.

The damning report into the care home’s failings says the service’s safety and leadership standards were not up to scratch and the service is ‘not always caring’.

Patients and relatives told inspectors of staff shortages and a lack of things to do in August.

One patient said: “Someone came in with a dog once, though it was a while ago I might have dreamt it.”

Another said they eat crisps to ‘pass the time of day’.

Staff told inspectors of ‘poor’ morale, unanimously reporting they felt ‘unsupported’ by provider Hudson Healthcare.

Around three quarters of the 106 rooms at the care home – which caters for elderly patients with nursing needs and people with dementia – were vacant at the time of the inspection.

The CQC has had a close eye on Haven Lodge for a number of years, and placed the service in special measures in 2016 after breaches of legal requirements were discovered.

Inspectors will examine the care home again in six months and, if improvements are not made, it could withdraw Hudson Healthcare’s registration.

At the previous inspection in February, the care home was given a ‘requires improvement’ rating by the CQC.

Samuel Maierovits, managing director of Hudson Healthcare, told the Times the care home is ‘already taking steps’ to tackle the issues raised by the CQC.

He said: “The CQC report makes for disappointing reading and we accept the findings are simply not good enough.

“In the period since the inspection, we have eliminated our reliance on agency care staff, and reduced our use of agency nursing staff in order to improve the consistency and quality of care, and closed an underperforming unit so that the needs of all our residents can be more effectively met by one team in a single unit.”

Mr Maierovits added the care home has faced challenges in recruitment and retention of staff ‘despite sustained investment’, and insisted it will ‘work closely’ with the CQC to improve standards.

Comments have been disabled on this article.

Other News Stories

Yesterday, 17:43

Parts of the M5 have been closed tonight (Tuesday) because of a significant problem with the road surface.

Read more
Yesterday, 14:00

A flight from Bristol Airport was forced to turn back due to the actions of a ‘disruptive’ passenger.

Read more
Yesterday, 12:59

Two people were rushed to hospital after a car crashed into a Clevedon salon yesterday (Monday) morning.

Read more
Yesterday, 07:46

The following court cases were heard at North Somerset Courthouse from July 19 to August 8.

Read more
Yesterday, 07:00

More sporting facilities will be built in Failand after a school’s plans for a floodlit hockey pitch and tennis courts were approved.

Read more

One of the most senior personnel in North Somerset’s healthcare service has warned a poor Brexit deal could have a ‘disastrous’ impact on services.

Read more
Mon, 13:00

Hundreds of apples were pressed into juice and cider as families enjoyed Nailsea Community Apple Day.

Read more
Mon, 12:04

More firefighters are to be recruited this autumn.

Read more
Mon, 08:00

Tesco could soon host a car wash service at its supermarket in Clevedon.

Read more
Mon, 06:56

Senior figures on Portishead Town Council have rejected claims it is trying to kill democracy by altering the way meetings are run.

Read more

Most Read News

Read Online

Image
Read the North Somerset Times e-edition E-edition

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 17°C

min temp: 9°C

Useful Links

Reader Travel

Clevedon Tide report

Family Notices 24

Newsletter Sign Up

North Somerset Times twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Show Job Lists

Find planning applications