Clevedon register office to move to new home

PUBLISHED: 15:53 14 November 2017




Clevedon’s register office will move to Castlewood next month.

North Somerset Council will 
close the service for a few 
days while moving it from the library, in Old Church Road, to its new home.

The authority believes the change will provide users with a noticeable improvement, while increasing the number of services available within the building.

Over recent years a number of services have been moved to Castlewood, including the police enquiries desk, while the town’s job centre will be based there from December.

The register service is the latest and comes after North Somerset Council went into partnership with Somerset County Council to share historic records and future registrations last April.

A North Somerset spokesman said: “The new office is purpose-built with much better internet connection than the existing one.

“There is currently no meet-and-greet facility at the existing office, so if the registrar is in an appointment customers have no option but to wait until she is available.

“Customers will be greeted at reception at Castlewood, booked into the diary via an online diary system and then shown to a quiet waiting area.

“Reception staff will then be able to advise customers when the registrar will be available.

“Alternatively, customers will be able to use a direct dial phone in the reception area. This will put them straight through to the registration customer service team who will be able to give advice and book appointments.”

A similar change was carried out in Weston three years ago which saw the registration service move to the revamped Town Hall.

To make the Castlewood switch possible, Clevedon’s service will shut for several days. It will close on December 1 at the library and reopen at Castlewood on December 6.

The opening hours at its 
new home will be 9am-12.30pm every weekday, with an 
additional two hours on a Tuesday from 2pm.

Ahead of the move, the council has improved facilities in the Castlewood reception area. It now provides 10 public access computers, a payment kiosk, an area for appointments and meetings, plus information boards.

The council is already in negotiations with a prospective new tenant for the building at the library site.

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