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Clevedon hospital praised in Healthwatch report

PUBLISHED: 07:00 13 March 2018 | UPDATED: 07:26 13 March 2018

North Somerset Community Hospital

North Somerset Community Hospital


A health charity has published a report on the ‘excellent’ care at North Somerset Community Hospital.

Healthwatch carried out an enter and view inspection of the Clevedon facility’s Minor Injuries Unit (MIU).

The charity carries out visits to social care and NHS-funded services to judge the quality of care and gather user and patient opinions.

The Old Street hospital’s MIU was selected because of the high level of positive feedback received from the hospital.

The report says: “The overwhelming responses of those attending were very supportive.

“All patients were seen within the time frames indicated on the whiteboard next to the reception desk.

“During the afternoon and evening visits patients were seen much more quickly than during the busier morning session.”

However the report makes a number of recommendations for the hospital to improve its standards further.

Inspectors believe outside lighting should be improved and markings should be added to the ramp in the car park to increase patient safety, and that opening times should be made clearer on the service’s website.

Eileen Jacques, chief officer for Healthwatch North Somerset, said: “We know the community hospital’s MIU is well respected in North Somerset and this report supports the positive patient experience there.”

A North Somerset Community Partnership (NSCP) spokesman said: “We welcome the report from Healthwatch North Somerset.

“As an organisation committed to providing the best possible care and experience to our patients, we are all delighted that all patients who gave a rating described their experience as excellent or good.”

MORE: Hospital unit opens after refurbishment

The hospital’s inpatients unit reopened in December following an almost two-year refurbishment project.

The revamp was carried out following a 2014 Care Quality Commission report which criticised uneven flooring, dampness and a leaking roof.

Work has seen the unit redecorated and become more dementia-friendly, although the number of beds has been reduced from 17 to 11.

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