More drivers employed to boost waste collection service

PUBLISHED: 17:00 25 September 2018

Backwell Hill went more than a month without a collection in the summer. Picture: Jeremy Peters

Backwell Hill went more than a month without a collection in the summer. Picture: Jeremy Peters

Jeremy Peters

More collection vehicles, drivers and crew members have been recruited in a bid to improve the troubled waste and recycling service.

North Somerset Council’s contractor, Biffa, is making the changes to boost reliability after thousands of households were affected by missed collections in recent months.

Julian Appleby, Biffa senior operations manager, is sorry for the problems households have encountered this year.

He said: “On behalf of Biffa I would like to apologise to any residents who have been affected by missed collections over the past couple of months, and to thank them for their patience while we work on service improvements.

“We are increasing the number of vehicles, drivers and crew members we use and the additional resources will be in place by the start of October.

“This will result in a more efficient and reliable service.”

People have been asked to leave recycling boxes out if a collection has been missed.

Problems over the size of rounds have caused the issues.

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